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    I just placed an order. How long will it take to arrive at my location?

    All orders will ship from our location within 24 business hours. Your order will be delivered via Canada Post within 5-7 business days. Orders shipping to major cities in Ontario and Quebec are likely to arrive within 1-2 business days at standard rates, however this is not guaranteed. Please remember, business days do not include weekends or holidays.
     

    I want to place an order but I can't have anyone finding out. Can I trust you to be discreet?

    Hey, we get it! You don't want your items arriving in a sexy box and you don't want anyone noticing us on a bank statement. All Our Joy Toys orders are packaged in plain cardboard boxes and the label and your bank statement will read OJT Trading. Privacy is important to us too.

    What payment options are available for purchasing online?

    Our Joy Toys accepts Visa, MasterCard, American Express, Discover, Debit and Canadian Money Orders*. 

    Our Joy Toys processes all payments through PayPal, the most trusted global platform for online transactions. You do not need a PayPal account to checkout on our site, nor will you have to leave the OurJoyToys website to complete your transaction. 

    *Money orders must be sent with a copy of the order, including quantities and legible product SKUs. The amount of the money order must include shipping and taxes in order to be processed. To ensure you have the correct price, please place all items in your cart and continue through the checkout process until a final total is given.

    I found an item at a lower price on a different website. Will you price match my order?

    Absolutely! Excluding Amazon and eBay, we will price match any online Canadian retailer either at the time of purchase or within 30 days of ordering.

    I received my order but I don't like the item. Can I return it?

    For sanitary purposes, Our Joy Toys does not accept returns or issue refunds on shipped items under any circumstances. This is for the protection of all customers and OJT staff. Our Joy Toys provides detailed descriptions of every product including pictures and measurements to assist your decision process. Please do not hesitate to contact us with your product questions at info@ourjoytoys.com prior to ordering to avoid disappointment. 

    My item arrived damaged/defective. How do I get a replacement?

    All mechanical items are tested prior to shipping to make extra sure that everything arrives in working order. In the case your item arrives damaged or defective, please contact us immediately so we resolve the issue to your satisfaction. 

    I received the wrong item. How do I get the one I ordered?

    All orders are triple checked for accuracy prior to shipping to avoid item mistakes. In the case you do receive the wrong item, rest assured we will do everything to get your item to you as quickly as possible, at no cost to you. Please contact us immediately so we can resolve the issue to your satisfaction.

    Are my items covered under warranty?

    Due to the nature of products we sell, we don’t accept any returns and/or exchanges. If the item has manufacturing defect, you must report a defected item within 24 hours after you receive the item.  We are unable to issue refund and/or exchange if the item has been used.  If we mutually agree that the item is actually eligible for return, Our Joy Toys will hounour the manufacturing warranty.  You will be given the instructions about shipping it back to us.

     

    Our Joy Toys

    info@ourjoytoys.com