For sanitary purposes, Our Joy Toys does not accept returns or issue refunds on shipped items under any circumstances. This is for the protection of all customers and OJT staff. Our Joy Toys provides detailed descriptions of every product including pictures and measurements to assist your decision process. Please do not hesitate to contact us with your product questions at firstname.lastname@example.org prior to ordering to avoid disappointment.
Our Joy Toys honours all manufacturer warranties. Refer to the item's description for specific warranty information. Always test your items immediately upon arrival. You must report a defect within the item's warranty timeframe to redeem a replacement or a refund, despite when the item was opened/used for the first time.